Payment and Refunds

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@obychnyzo.com or call 01273 480126; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.

You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01273 480126 or writing to hello@obychnyzo.com. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.

Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.

Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@obychnyzo.com, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.

If you are not satisfied with our work, please describe the problem in writing to hello@obychnyzo.com within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.